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Frequently Asked Questions

  • ARE PETS ALLOWED AT AL MONTAZAH PARKS?
  • WHAT FACILITIES ARE AVAILABLE FOR GUESTS WITH DISABILITIES?
  • HOW MANY PEOPLE MUST BE IN MY GROUP TO GET A DISCOUNT?
  • AM I ALLOWED TO BRING MY OWN FOOD IN THE PARK?
  • DO YOU ALLOW PEOPLE WITH SPECIFIC DIETRY REQUIREMENTS TO BRING FOOD INSIDE THE PARK?
  • CAN I SMOKE INSIDE AL MONTAZAH PARKS?
  • DO THE PARK ATTRACTION HAVE MINIMUM HEIGHT REQUIREMENTS?
  • CAN I LEAVE THE PARK AND RE-ENTER LATER?
  • ARE THERE ATMs IN THE PARK?
  • DO I NEED TO BUY AN ADMISSION TICKET IF I AM NOT PLANNING TO SWIM OR ON GOING ON ANY OF THE RIDES?
  • AM I ALLOWED TO BRING A GO-PRO OR SIMILAR DEVICES ON THE RIDES?
  • WHAT FORMS OF PAYMENT ARE ACCEPTED IN THE PARK?
  • DOES AL MONTAZAH PARKS ACCEPT U.S. DOLLAR OR DIFFERENT CURRENCY THAN AED?
  • CAN I BRING MY OWN STROLLER, WHEELCHAIR, OR ELECTRIC SERVICE DEVICE?
  • DOES THE PARK HAVE PAYPHONES?
  • DOES AL MONTAZAH HAVE FREE WI-FI FOR CUSTOMERS?
  • CAN I BRING SCOOTERS, TENNIS, BALLS, ETC. IN THE PARK?
  • IS AL MONTAZAH ADVENTURES OPEN WHEN IT’S RAINING?
  • CAN I USE ONE TOP-UP CARD FOR MORE THAN 1 PERSON?
  • DOES AL MONTAZAH OFFER DISCOUNTS FOR SENIOR CITIZEN?
  • WHERE DO I COLLECT MY PARK PHOTOGRAPHS?
  • CAN WE GET A REFUND IF THE WEATHER IS BAD?
  • ARE PRE BOOKED TICKETS REFUNDABLE?
  • DO YOU OFFER REFUNDS ON TICKETS?
  • I WANT TO VISIT MORE THAN ONCE, ARE THERE ANY DISCOUNTS?
  • CAN WE CAMP AT AL MONTAZAH PARKS?
  • ARE THERE LOCKERS/AREAS FOR US TO LEAVE OUR BAGS?
  • DO YOU OFFER ASSISTANCE FOR GUESTS THAT HAVE DIFFICULTY WALKING?
  • ARE ARCADE GAMES INCLUDED IN THE SINGLE DAY PASS?
  • DO I HAVE TO PAY FOR PARKING?
  • ARE THERE TAXI PICK-UP/DROP OFF POINTS?
  • DO YOU HAVE ANYWHERE I CAN CHARGE MY MOBILE PHONE?
  • DO YOU HAVE BABY CHANGING FACILITIES?
  • WHERE ARE THE TOILETS FOR THE PHYSICALLY-CHALLENGED LOCATED?
  • I AM PHYSICALLY CHALLENGED AND CANNOT STAND IN QUEUES FOR LONG PERIODS OF TIME, DO YOU OFFER FAST PASSES?
  • WHAT DO I DO IF I LOSE MY CHILD, OR FIND A LOST CHILD?
  • WHAT HAPPENS IF I LOSE MY BELONGINGS?